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Our Guarantee


All product sold carry at least a 12 months manufacturer guarantee .

In some cases the guarantee is for longer period of time and it will be indicated as Sony SILVER SUPPORT and Panasonic PREMIUM SERVICE.

The guarantee covers faults due to manufacturing problems but it will not cover any damage for misuse , original modification , accident , tampering or lack of proper care as suggested in the maufacturer's operation manual.

However, we can also offer you the Mack Pro Video International Warranty which will cover repairs in any country at a manufacturer's authorized repair centre.

If a fault occur you will need to register it on the Mack Website to get an authorization number. 

Once the equipment will be repaired , Mack Warranty will pay the service centre directly or alternatively , you will pay for the repair, send a copy to Mack Service and you will be refunded.