Terms of Servive - Legal warning

Who operates this site?

The website
www.professionalvideostore.com is operated by PVS Online Sales S.L.u, a company registered in Spain with registered number B87659322 with office at Calle Castillo de Malpica 126, Villanueva de la Cañada, 28692, Madrid, Spain.
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or email us at
info@professionalvideostore.com

Your privacy is very important to you and us.  We depend on the trust of our customers.  We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Statement.  We will only use your personal information in a way that is fair to you.  We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

Data that we collect 


We may ask you to supply us with various information about yourself during your use of the Site or when you order a product or service from us.  We use the information to process your orders and to give you a service that suits your preferences.  

We may collect the following information when you order a product from us: [your name, e-mail address, postal address, delivery address, telephone number, fax number and payment card details - any other information about the customer?].  We need this information in order to decide whether to go ahead with the order, to process and deliver the product or service which you order, to collect payment from you for the products or services, to detect any fraud or Site abuses, to send you information relevant to the order, in case there is any servicing required in respect of the product and in case we have any queries.  

We may also collect some of the above information and also the nature of your inquiry when you submit an inquiry to us.  We use that information for responding to your inquiry.
Further, we may also collect information from you if you post information for use on the stolen or lost equipment pages on the Site.  That information will contain your name, contact details and any other information that you supply to us for the purposes of someone tracking down and contacting you about lost equipment. 

You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Other uses of your personal information


We may also use the contact details which you give to us to send you [our newsletters, publications and other information about us, the Site, our products (including new or updated products and sales promotions), our services, our events, or anything in which you show an interest.  If you would prefer not to receive this information, please send us an appropriate e-mail explaining this to info@professinalvideostore.com.
We may also use your personal information for the purposes of billing, customer services, customer surveys and improving our service.

Third Parties and Links


We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Statement.  For example, we may use third parties to deliver products to you, to enable us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may transfer our databases containing your personal information if we sell our business or part of it.  
Other than as set out in this Privacy Statement, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Statement or unless we are required to do so by law.
The Site may contain advertising of third parties and links to other sites or frames of other sites.  Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Statement.


Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information.  
We store your personal details on a secure server.  We use firewalls on our servers.  When we collect payment card details electronically, we use encryption by using Secure Site Certificate technology.  Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.  We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information.

Cookies
The Site uses cookies.  Cookies are files which identify your computer to our server as a unique user and they are stored by your Internet browser on your computer's hard drive.  Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Site.  We only use cookies for your convenience in using the Site and not for obtaining or using any other information about you (for example targeted advertising).  Your browser can be set to not accept cookies, but this would restrict your use of the Site.  If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

Changes
Any material changes to the way in which we use your data will be described in future versions of this Privacy Statement.  Each time you enter the Site or order products or services from us, you agree that the Privacy Statement current at that time shall apply to all information which we hold about you. 

Consent
By submitting data to us and using our Site, you consent to our use of your data in the manner set out in this Privacy Statement (as amended).

Terms of Service

1. Definitions

1.1.  “PVS” means ProfessionalVideoStore.

1.2. By “Products” we mean any item , service , freight , insurance or anything sold through our website.

2. Orders and Payments

2.1. When finalising an order the customer will receive a Quotation/Proforma which will be valid only for 5 days from the issue date of the Quotation/Proforma

2.2. The Quotation /Proforma will be automatically cancelled if the order has not been paid within 5 days . The customer will need to ask for a new Quotation/Proforma after 5 days.

2.3. Once an order has been placed , the customer will receive a numbered Quotation/Proforma Invoice. It is mandatory to send that quotation number with the order , otherwise the order would not be processed

2.4. A firm order will be treated as such once the payment is received in full into our bank account or though PAYPAL.

2.5. PVS could cancel an order without any explanation and in that case the full amount would be refunded immediately .

2.6. Once the Proforma has been paid the customer cannot cancel an order unless PVS decide to do so , in that case the paid amount could be used for any other purchase with PVS.

2.7. Cashier’s check or any other mean of payment will not constitute payment of invoice until the due amount is in PVS account .

2.8 . The full amount of the Quotation / Proforma invoice should be received into PVS account without any deduction from bank transfer or any other related expenses.

2.9 . PVS can refuse to accept payment if it has not been paid in full or if the fund transfer does not have an invoice reference number .

2.10 . If for any reason mentioned on point 2.9 , PVS refuse to accept a payment it is the customer’s responsibility to arrange for the refund of the payment and PVS will not be held responsible for any delay in the process however PVS will help the customer to be refunded as soon as possible

3. Delivery

3.1. The address has to be clear stated and cannot be changed after the order have been placed, moreover we will not accept PO BOX orders as they are not clear. Customer must make sure that the address given is correct.

3.2. PVS is responsible for the delivery to the address stated in the order placed and the customer is responsible to accept the order, failure to do so will take all responsibilities from PVS .

3.3 . PVS responsibility on the delivery of the products ends when it is delivered to the courier or any other means of transport to be delivered to the customer order address.

3.4. All products delivered by PVS is insured against loss or damage during the transport. In case this occurs PVS will pay for the replacement or the repair as soon as possible.

3.5. PVS will not be held responsible for damage or loss of the product during or after the delivery due to any accident or misuse of the product delivered

3.6. All products delivered by PVS have the EC Duty paid. This means that no EC Duty has to be added to the cost of the product if delivered to any EC country, however, you will need to pay your VAT taxes as you do with any other product that you will buy in your own EC Country. Customers are responsible to pay their own local taxes.

3.7. If the customer is located in a non EC country and the quantity of the order is large enough , we could supply with non EC Duty but the delivery may take longer time. For small orders the saving will probably not be relevant as the price offered will probably still be convenient.

3.8. It is the customer's responsability to check the integrity of the products upon delivery. Please notify IMMEDIATELY to the transport company any damaged or missing item by making a written note on the freight company delivery receipt . Failure to do so may result in loss of insurance.

4. Warantee

4.1. All products sold by PVS have a manufacturer’s guarantee of at least 12 months from the date of purchase, however, some products carry a longer time guarantee and will be specified. There are products that have a special guarantee as Sony Silver Support and Panasonic Premium Service where specified.

4.2. In order to claim for the guarantee the customer shall provide PVS with a complete description of the fault. The customer need to provide PVS with a written report of an authorized Service Centre confirming that it is a manufacturer’s fault as the guarantee covers only manufacturer’s fault and not any fault due to misuse. If the report shows that it is a manufacturer’s fault, then the guarantee will apply and it will be taken only to an authorized centre. PVS shall not be liable for any costs or expenses that the Customer incurs in sending the Products to any other repair centre. If it is not a manufacturer’s fault, the guarantee will not apply and should be paid in full by the customer.

4.3. PVS advises customers to read carefully the manufacturer’s manuals and use the product according to the manufacturer's recommendations . Misuse could lead to technical issues not coverd by the warranty.

5. Liability

5.1. PVS shall not be liable for any damage or harm of any kind that may occur from the supply of any Product by PVS to the Customer or whether such a damage or harm may occur directly or indirectly from Products provided by PVS to the Customer.

5.2 . PVS will not be held liable for delay or failure to comply with  its obligations if the cause of the delay or failure is beyond its control.

6. Use of information

6.1. PVS will use all information about the customers for future emailing with special  offers unless otherwise expressed in writing by the customer to PVS.

7. General

7.1. All parties agree that in case of a dispute the courts of Spain have exclusive jurisdiction and that the law of Spain shall apply to this agreement.


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