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Return Policy - Shipping  Delivery

Return Policy

At Professional Video Store we want you to be completely satisfied with your purchase, that’s why we offer a straightforward returns policy. 

If you decide you do not want the item you have purchased you have up to 14 days to return it to us in new unused condition. All items must be complete with original and undamaged manufacturer packaging. If you would like to cancel an order you have not yet received please email returns@professionalvideostore.com with your order number and a member of our team will arrange a refund or exchange.

Refunds on returned items will be issued in the same payment method as used for the purchase. Please allow 7-10 days for credit card refunds to appear on your statement.

Where do you deliver?
We can ship any item worldwide. Delivery charges will apply and are dependant on the size, weight and destination of the products you have ordered.
You will be responsible for any customs or import duties levied once the goods reach your country. We have no control over these charges and cannot predict what they might be.
PVS recommends that you contact your local customs office for further information.

Do I have to be there to sign for delivery?
Yes you will be required to sign for delivery.

What happens if I am out when you deliver?
The courier should leave a calling card giving you an option to decide what to do next. Unless stated otherwise the courier should attempt to redeliver the item next day.

Why have I not received all of my order?
If you have ordered more than one item your goods may be packed separately and may possibly be delivered at different times. Please contact our Online Customer Services Team if you have not received all the items listed on your despatch note.

My order has arrived damaged, what should I do?
Please give us a call as soon as possible. Please see our Contact page

I have received the wrong goods, what should I do?
Please give us a call as soon as possible Please see our Contact page

How long does delivery take?
If the items are in stock 1 - 3 working days.

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